Call Us:

(876) 581-3133

FAQs

Questions about our incredible cakes? Need to know more about delivery? After something a little more custom?

Check out our frequently asked questions below to see if we’ve already answered your query.

General FAQs
Custom cakes & Ordering
Pricing & Payment
Delivery & Pickup
Storage & Handling
Allergies & Dietary Options
Events & Corporate Orders

General FAQs

Where is Lola’s Desserts JA located?

We’re located at Shop 7, 108 Red Hills Plaza, Kingston, Jamaica.

What are your store hours?

Monday–Saturday: 10:00 AM – 7:00 PM
Sunday: By appointment only.

Do you have a storefront I can visit?

Yes! Our physical store is open to the public for walk-in orders, pick-ups, and custom inquiries.

Are your products made fresh?

Yes, all desserts are made fresh to order using high-quality ingredients.

 

Can I browse your work online?

Absolutely. Visit our website or follow us on Instagram and Facebook for photos of our recent creations.

Do you have seasonal specials?

Yes, we offer limited-edition treats during holidays like Christmas, Easter, Valentine’s Day, and more.

Is there a loyalty or rewards program?

We’re working on launching a loyalty program soon—stay tuned on social media for updates!

Custom cakes & Ordering

How do I order a custom cake?

You can order via our website form, Instagram DM, WhatsApp, or in-store.

 

We recommend 7–10 days for regular orders, and 2–4 weeks for weddings or large events.

Monday–Saturday: 10:00 AM – 7:00 PM
Sunday: By appointment only.

Do you offer cake tastings?

Yes, we offer cake tasting boxes for weddings and events. Bookings required in advance.

 

What cake flavors do you offer?

Popular flavors include Vanilla, Chocolate, Red Velvet, Lemon, Rum, Carrot, and Strawberry. Ask about our rotating specials.

 

Can I mix and match cake and filling flavors?

Definitely! Customize your cake with your favorite sponge and filling combinations.

 

Can I provide a design or inspiration photo?

Yes. We’ll do our best to match your vision while maintaining our signature style.

 

Do you offer 3D or sculpted cakes?

Yes, though they require more time and may incur additional fees.

 

Can I order cupcakes, cookies, or other items to match my cake?

Yes, we can create themed dessert bundles for a coordinated dessert table.

Pricing & Payment

What is the starting price for your cakes?

Prices start at JMD $6,500 and go up depending on size, detail, and complexity.

How can I get a quote?

Send us your theme, event date, serving size, and reference image via WhatsApp or the order form.

Do you require a deposit?

Yes. A 50% non-refundable deposit is required to confirm your order. Full payment is due 24 hours before pickup/delivery.

 

What payment methods do you accept?

We accept cash, bank transfer, credit/debit card, and Lynk.

 

Do you accept payment plans for large orders?

For weddings and events booked in advance, we can arrange payment in installments.

 

Is there a rush fee for last-minute orders?

Yes. Orders placed within 48–72 hours may incur a rush fee depending on availability.

 

Do you offer refunds?

We do not offer cash refunds. However, under certain conditions, store credits may be issued. Deposits are non-refundable.

 

Can I get a receipt or invoice?

Yes. You will receive a digital receipt upon request.

Delivery & Pickup

Do you offer delivery?

Yes, we deliver across Kingston and most parishes in Jamaica. Delivery fees vary by location.

 

Can I pick up my order in person?

Yes. You can schedule a pickup at our Red Hills Plaza location.

 

Can someone else collect on my behalf?

Yes. Just provide the name and order confirmation at pickup.

 

How do I know when my order is ready?

We will contact you via WhatsApp or email once your order is ready for pickup or en route.

 

Do you deliver to event venues?

Yes, especially for weddings and corporate events. Setup services are also available.

 

Is same-day delivery available?

Same-day delivery is only available for selected items, based on availability.

 

Do you deliver on Sundays and holidays?

Sunday and holiday deliveries are limited and must be booked in advance.

 

What if I miss my delivery or pickup time?

We hold orders for 24 hours. After that, freshness may be affected, and no refunds will be issued.

Storage & Handling

How should I store my cake?

Refrigerate your cake immediately and allow it to sit at room temperature for 1 hour before serving.

 

How long do your cakes last?

Cakes last 3–5 days when refrigerated properly.

 

Can I freeze leftovers?

Yes, wrap cake slices tightly in plastic wrap and freeze for up to 1 month.

 

Do fondant cakes need to be refrigerated?

It’s best to keep fondant cakes in a cool, dry place and only refrigerate if needed.

 

How should I transport a cake?

Place your cake on a flat surface (like a car floorboard) and drive carefully. Avoid placing it on seats or in laps.

 

Do you offer cake care instructions with orders?

Yes, we provide a care card with tips for storage, transport, and serving.

 

Can I refrigerate cookies and brownies?

Store them in an airtight container at room temp for 3–4 days. Refrigeration can cause them to dry out.

Allergies & Dietary Options

Do you offer gluten-free or vegan cakes?

Yes! We offer gluten-free, eggless, dairy-free, and vegan options. Please specify when ordering.

 

Are your cakes nut-free?

We offer nut-free cakes, but all items are made in a facility that handles nuts, so cross-contamination is possible.

 

Can you make diabetic-friendly desserts?

We are exploring reduced-sugar and diabetic-friendly options. Inquire for availability.

 

Do you use artificial colors or preservatives?

Most of our products are made with natural ingredients, but some designs may include food-safe artificial coloring.

 

Is alcohol used in your cakes?

Only in rum cakes or on request. We can exclude alcohol if preferred.

 

Can I request allergen information?

Yes. We’re happy to share full ingredient lists upon request.

Events & Corporate Orders

Do you cater for weddings?

Yes! From consultation to delivery and setup, we offer full wedding cake services.

 

Do you offer dessert tables?

Yes. We provide fully styled dessert tables with a variety of sweets and coordinated decor.

 

Can you supply bulk cupcakes or cookies for parties?

Absolutely. We cater birthdays, showers, and more with quantity discounts for bulk orders.

 

Do you work with event planners?

Yes! We frequently collaborate with event planners and decorators.

 

Do you provide invoices for corporate clients?

Yes, full invoicing and receipts are available for business orders.

 

Yes. We offer edible logo toppers for cookies, cupcakes, and mini cakes.

 

Do you offer holiday or staff appreciation gift boxes?

Yes, our gift boxes can be customized and delivered to multiple recipients islandwide.

 

Do you offer catering services beyond desserts?

Currently, we specialize in sweet catering only, but we work with trusted partners for full event catering needs.